Frequently Asked Questions (FAQ)

A:The data is publicly available collected from many sources. The domain information is fetched via normal DNS lookups, just as your browser does when you visit a site. Network information is fetched from publicly available BGP feeds and other info is collected from third parties such as Alexa, Sedo, radb and other places. We can not change any information listed, you will have to go to the corresponing source.

A:Yes, sometimes an IP like that gets blocked in some filters, meaning that all sites on the IP get effectively blocked. It is also said that it could affect your ranking in search engines.
You would probably want to ask your hosting company to move you, or the other site, to a clean IP number.

A: We can not unlist you from any of these RBL:s. None of them are under our control. Please contact the managers of the list, and start by reading the information on their sites, they normally provide information on how to get unlisted.

A: We are glad you used our service, but we can not help you further if you do not find it there. Through our services you can find a lot of information about the hostname and who to contact, and we do not have more information than we display.

A:Either you have actually bought something from them or a related site and forgot, or, more likely: it's some kind of fraud. Check the domain on the tool, especially the whois and related tab, to find out as much as possible about who hosts the site, and then contact your bank and possibly the police. I guess there is no guarantee that a name on your credit card bill has anything to do with the corresponing domain. FBI has some good information about Internet Frauds. And there is also Internet Crime Complaint Center which I guess could help you.

A:We are glad you found the service useful, but we can not help it stop. Through our services you can find a lot of information about the IP and who to blame.

A:All domain information is gathered with normal dns-lookups, exactly as a normal web browser or mail server does. The information returned is cached and refreshed when needed. From that information selections are made matching a special criteria from the cache, such as similarity with respect to name server or ip number.

A:The primary information on a hostname should be automatically refreshed, if the ip of a nameserver or mailserver is outdated, you can see how old it is under the name, and simply by clicking on it it will take you to the corresponding url and refresh the data. We try to update network information and AS-number information weekly, you can see when it was last generated on any page describing the AS-number. The names of AS-numbers and some other information is updated via radb.net, so make sure your information is correctly registered there. You can get it listed via any of the registries they mirror, such as altdb.net

A:No, you can use the site to see if your mail server is listed in RBL, or who handles the mailserver, and contact them or your own mail administrator. If that does not help, please contact an Internet consultant.

A:We have found http://www.whoisguard.com/ and http://www.active-domain.com/whois-proof.htm offers that service. Looks like they do the job.
These days most registrars offer that service, so check with your registrar first.

A:If you want to get in touch with someone behind a domain or IP-number, try the "contact" and "whois" - tab on the corresponding information-page. However if you have questions about this lookup tool, please ask us at info@robtex.com.